The best way to involve your employees is by issuing any Employee Handout. Here is a free employee handout.
Begin the Employee Handout by stating the company's Mission, Vision and Strategy.
Follow up with the company's Quality Policy as it should provide a framework for setting and reviewing the company's business objectives
What is ISO
ISO, International Organisation of Standardisation, is a non – governmental network of National Standards bodies/institutes of each nation (one per nation). The name ISO comes from the greek word "isos" meaning equal. It has 157 members and develops standards on behalf/together with member bodies of which ISO 9000 is one of them.
What is ISO 9001?
ISO 9000 is a group of standards and guidelines for quality management and quality assurance which was developed by the International Organization for Standardization (ISO) of which ISO 9001:2008 is the most recent. It replaces ISO 9001:2000. ISO 9001:2000 replaced ISO 9001, 9002 and 9003. ISO 9001:2000 and ISO 9001:2008 will run concurrently for 24 months after which ISO 9001:2000 will be phased out
Management has adopted the ISO 9001 series of standards to help focus on the following three key elements of quality
Customers.
Processes.
Employees.
ISO 9000 has become an international reference for quality management system requirements some companies demand that an organization’s quality management system be certified before doing any business.
Customers
Customers define quality. Customers expect performance, reliability, competitive prices, on-time delivery, service, clear and correct transaction processing. We must know what our
customers’ want and delight our customers by meeting and even exceeding their expectations. No customer no business.
Employees
Quality is the responsibility of every employee. Involving all employees is essential to all quality activities. We are committed to providing equal opportunities and incentives for
employees to focus their talents and energies on satisfying customers.
Processes
Process refers to all our activities e.g. the generation of an Invoice is a process. The manufacturing of any product is a combination of many processes so is the performance of a service. We must strive to eliminate process variation and product
defects by
• Accurately defining customer stated and implied
requirements.
• Accurately measuring our processes and products, that
way we remove opinions and emotions and replace them with
facts and figures.
• Analyzing product and process records and implement
measures to reduce/eliminate process variation and product
defects
Management has introduced a Quality Management System based on ISO 9001 family of standards to help us improve our performance, processes, products and services. This requires hard work, factual data and a disciplined problem solving approach. Your commitment, support and understanding of our Quality Management
System is critical to our success.
What are the benefits of implementing a Quality Management System?
• Consistently meet or exceed customer requirements.
• Keep processes under control.
• Resolve quality problems.
• Ethical: It's is a good thing to do.
• National and international market recognition of a world-class quality system.
• Reduction of multiple customer audits at the company.
• Provision of procedures and work instructions to reduce errors and misunderstandings.
• Improve teamwork and communications and contribute to quality and reliability.
ISO 9001:2008 has 5 major clauses as follows
Clause 4: Quality management system (QMS): Requires that the
organization
• Establish, document, implement, maintain and continually improve the effectiveness of the QMS as a means of ensuring that product conforms to requirements.
• Identify sequence and interaction of core processes of the QMS.
• Establish a documented procedure for defining controls
for the approval, issue change and modification of documents.
• Establish a documented procedure for identification, collection, indexing, filing, and storage of quality records.
• Prepare a Quality manual
Clause 5: Management Responsibility:Requires that top management
• Communicate to all employees the importance of meeting customer, statutory and regulatory requirements.
• Establish a Quality Policy: Our Quality Policy is displayed on all our Notice Boards.
• Establish specific and measurable Quality Objectives (targets) for the company and the departments.
• Review periodically the quality management system to ensure the continuing suitability and effectiveness.
Clause 6: Resource Management: Requires that the organization
• Ensure that employees performing work that affects product quality are competent on the basis of appropriate education, training, skills and experience
• Identify, provide and maintain the infrastructure needed to achieve conformity of the product.
• Manage the work environment to achieve product conformity
Clause 7: Product Realization: Requires that we
• Determine customer, legal and regulatory relating to the
product.
• Establish procedures for product identification and
traceabilty where it is a customer requirement.
• Ensure that purchased products conform to specified
requirements. This is accomplished through supplier
assessments, clear and accurate purchasing data, and
verification of purchased products.
• Establish procedures for verification, validation,
monitoring inspection and testing of products to ensure
conformance to customer requirements.
• Establish procedures/methods for identification,
handling storage and protection to preserve the conformity of
the product..
• Establish procedures for selection, control, calibration, and
maintenance of measurement and test equipment.
Clause 8: Measurement analysis and improvement: Requires that we implement
• A system to evaluate & monitor customer perception.
• Procedures for investigating causes of nonconformance, taking action to rectify them, and creating controls to prevent recurrence.
• Procedures for the control of non-conforming product to
ensure it is not inadvertently used or released, this
includes identification, segregation and evaluation.
• A documented system of internal audits to verify whether
quality activities comply with planned requirements.
and to determine the effectiveness of the quality system.
• Analysis of the collected data to demonstrate the
suitability and effectiveness of our Quality Management System
and for continual improvement.
What do we need to do to get certified?
• Document and implement ISO 9001:2008 quality management system model.
• Internally audit our quality management system at specific intervals.
• Fully implement and operate our system.
• Successfully pass a final audit by a registrar.
• Continue to pass unannounced biannual audits by our
registrar.
• Our Quality Policy and Our Corporate mission statements are on
the notice boards. Please familiarize yourself with them.
List in a PR6 Web Directory for Free! This site is listed under Quality Control and Tracking Directory
List in a PR6 Web Directory for Free! This site is listed under Quality Control and Tracking Directory
