ISO 9001 requires that Top management appoint a Management Representative. Must be a member of the management team. Do not employee just for ISO 9001
Responsibilities of the Management Representative
• Build and lead the quality management system Project Team
• Plan the quality management system project and implementation schedule
• Be the “internal consultant”
• Report to top management
• Gather, organize, and disseminate information
• Delegate tasks and establish deadlines
• Collect and evaluate work
• Organize training
• Facilitate top management visibility and involvement
• Obtain cross-functional support and buy-in
Qualifications of the Management Representative
• Knowledge of overall operations and ISO 9001
• Excellence in project management
• Excellent organizational skills
• Good communicator up and down the ladder
• Available, enthusiastic, and committed
• Trusted by employees and managers
• Pleasant personality
• Thick skinned
Positive Attributes
• Goal-oriented and patient
• Driven - either has authority or takes it
• Not afraid to fail - can handle setbacks
• Willing to ruffle feathers if necessary
• Team builder
• Respected at all levels of the organization
Difficult Situations
• Lack of upper management support
• Unclear or insufficient authority
• EMS champion decides to do it alone
• Skimping on training
• Lack of time and/or resources
• Employees brought in at the last minute
• Neglecting to account for culture change issues
Requirements for Success
• Totally committed to the success of the quality management system
• Needs authority that matches responsibility
• Must have sufficient training
• Must have time to commit to the EMS development
• Communicate “good news” regularly – build a business case
• Ask for assistance
• DELEGATE!!!
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