Implementing ISO 9001 costs time and money. The reasons for wanting to implement ISO 9001:2008 must therefore be clearly identified even when demanded by specific market segments such as the Aircraft Industry. The best place to start is your business objectives. ISO 9001 uses the term quality objectives and yet others call it the business dashboard
How to set Quality Objectives
- Keep your objectives consistent with your mission - they must be realistic - how will you measure them?
- Quality objectives or the Business dashboard must pass the SMART test
- Communicate your Quality Objectives - consider a regular report
- Documented quality objectives at relevant functions and levels within the organization
- Ensured that quality objectives are consistent with the quality policy commitments?
- Ensured consistency with business plan/mission?
- Established a process for tracking and reporting progress?
- Established and documented a procedure?
Possible reasons for implementing ISO 9001:2008 quality management system
- Repeated customer complaints
- Frequent warranty returns
- Delayed deliveries
- Too high inventories
- Frequent production hold-ups or
- A high level of rework or rejection of products or services.
- Market that is demanding a certified quality management system
- Safety
- Regulatory
- Legal
- Improved quality performance
- Reduced liability
- Competitive advantage
- Improved compliance
- Reduced costs
- Employee involvement
- Improved public image
- Enhanced customer trust
- Meet customer requirements
No comments:
Post a Comment